Recently we heard the front bar slightly scrape the side wall when the awning retracted. Also, we noticed the fabric that is attached to the front support bar was loose. I called the office and the owner, Jim, came out the following week to look at the issues. He adjusted the angle of the awning so it stops scraping the side wall. He then had his work crew come out that afternoon to adjust the loose fabric. The work crew, David and Nathan, worked about an hour to resolve the issue and we were very pleased with the results.
We would highly recommend using AboveAll Awnings for the product they sell and most importantly for the attentive service they provide.
Palm Springs, CA
Ten months later we have some fabric curling and more problems with the arms. Again, they came back and made corrections and will replace defective fabric. The point is you can buy from anyone, but the mark of a great company is when they stand behind the sale and make things right. Would recommend "Above All Awnings" to anyone.